Brand Ambassador

Join the influential Discover Green Bay team in promoting the sensational amenities our community offers! Show your pride for Greater Green Bay by enthusiastically sharing your knowledge of the area.  Welcome visitors and keep the local community connected with upcoming programming while attending community events or working in the new Discover Green Bay Visitor Center. Our energy is contagious! If you love to spread joy and build memories, join us in this unique opportunity to be a part of something instrumental to the area by delivering unforgettable experiences to our community and its visitors! 

 

Current Job Title: Visitor Experience Ambassador

Date Reviewed: April 24th, 2024

Department: Visitor Experiences Department

Status: Part-Time

 

As the headliner of our greater Green Bay destination, you are a dynamic member of our Experiences Team!  Your passion for providing exceptional customer service contributes to our world-class visitor experience.  You will communicate in an energetic, professional, inviting tone and focus on promoting greater Green Bay to visitors and helping locals (Re)Discover Green Bay while educating both on the services/resources we offer.  

 

RESPONSIBILITIES – ESSENTIAL JOB FUNCTIONS: 

• Serve as the tourism brand ambassador and ensure all elements of our visitor center and mobile visitor center presence are on brand focusing on curating individualized memorable experiences providing a welcoming presence to all.  

• Greet customers and visitors with energetic community pride and acts as an irreplaceable resource for program attendees, walk-in visitors, telephone, and internet customers seeking information on the greater Green Bay area.   

• Assist travelers in planning itineraries, routing logistics, locating lodging, recommending dining, and completing all other visitor requests. 

• Aid in planning and execution of all creative and logistical visitor center programming details including venue setup, breakdown, catering, audiovisual equipment, and guest accommodations. 

• Deliver interpretive tours, demonstrations, and presentations that enhance visitor understanding and community appreciation of DGB and the Greater Green Bay community’s offerings.  

• Elevate program effectiveness and make recommendations for improvements based on visitor feedback and attendance. 

• Perform visitor center operations including stocking, cleaning, and organizing. 

• Capture photos and video for events, promotions, advertising, and marketing.  

• Implement efficient procedures and accurate reporting for visitor statistics, program attendance, information services, inventory, and retail operations.  

• Produce content for all digital marketing channels, including but not limited to social media and destination blog in accordance with the overall marketing strategy.  

• Maintain extensive knowledge of greater Green Bay’s tourism inventory including accommodations, retail, restaurants, attractions, events, exhibits, and related tourist services available.  

• Maintain a neat, orderly, and professional appearance of oneself as well as the visitor center(s).   

• Assist the Sales & Services Department with convention name badges and welcome packets. 

• Advocate for the Greater Green Bay area and embrace the community’s visitors.  

• Demonstrates the company’s values and culture. 

• Performs all other duties as assigned. 

 

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: 

1. Excellent interpersonal skills required to engage visitors, anticipate their needs, and excite them about the greater Green Bay area enthusiastically and proactively. 

2. Superb communicator with a strong desire to share events happening in the area and the value of tourism to our community.  

3. Ability to work collegially with other staff and partner across departments to achieve common objectives. 

4. High-performing, innovative individual who operates with exceptional collaboration possessing a strong sense of urgency, priority, and follow-through. 

5. Effective understanding/use of latest technologies and online forums to advance brand. 

6. Must have the flexibility to work in an environment where priorities and projects will shift rapidly with uneven workload volumes and varying timelines. 

7. Analytical skills necessary to interpret the needs of visitors and to relay information to the appropriate people within the tourism industry. 

 

EQUIPMENT TO BE USED: 

• Retail software including Quickbooks, cashbox, and Venmo.  

• Photography equipment and video gear including iPhone, digital cameras, lenses, filters, microphones, camcorder, etc.  

• Software used by Discover Green Bay including Microsoft and Simpleview. 

• Audio/Visual equipment such as projectors and other presentation/speaker related equipment. 

• Trade show booths, displays and equipment associated with trade shows. 

• Must be able to operate a motor vehicle, maneuver a large vehicle, and have a valid driver’s license. 

 

TYPICAL PHYSICAL DEMANDS: 

Frequent mobility and/or sitting required for extended periods of time.  Requires eye-hand coordination and manual dexterity to operate vehicles as well as photography and office equipment.  Requires hearing within normal range when communicating with company personnel or clients in person or via the telephone including areas of high traffic. Requires intermittent lifting up to 50 pounds.  Requires some irregular work hours including evenings, weekends, and holidays.  Will operate in outdoor setting and will be able to work effectively in extremely hot and cold temperatures as well as adverse weather conditions while maintaining a friendly, helpful and high level of energy for guest interactions no matter the situation. 

 

REPORTING RELATIONSHIP: 

Reports to the Vice President of Visitor Experiences 

 

Does this sound like your vibe? Send your resume over to ashley@greenbay.com!